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net:telecom's call routing products have been developed to help your company answer every call quickly and effectively. Treating every customer as an individual and not just the next caller can be addressed through effectively managing the number of calls to a particular location.


Divert Plan; Diverts calls when the target number is engaged or not answered
net:telecom has developed Divert Plan to handle the overflow of calls that your business receives from an advertised number. Divert plan automatically recognises when your target number cannot answer the call and re-routes it from the initial target number to a maximum of 4 other, predetermined, divert numbers. The system automatically re-routes when:

  • The line is engaged

  • The call has failed

  • There is no answer

  • The network is congested

net:telecom's Divert Plan will handle all your calls quickly and effectively, taking the stress out of customer service.
You will never miss a call again!
 
Ratio Plan; Percentage based ratio distribution of calls to multiple target numbers
 
When your business has more than one office, controlling the number of calls to each location is a common problem. Totem has developed Ratio Plan to automatically route incoming calls to a number of locations, distributing them according to predetermined percentage ratios.
 
For example:
Your company advertises one customer services phone number
Office A has 75 call centre staff          Ratio plan will route 75% of calls
Office B has 25 call centre staff          Ratio plan will route 25% of calls
 
Managing the number of calls an office receives takes the pressure and stress off staff, allowing them to provide a better service to your customers.
 
Time/Day/Date Plan; Automatic call routing during selected periods
 
Totem's Time / Day / Date Plan automatically routes calls to different targets according to customer defined periods.
 
For example:
Office A closes at 17:00
Office B closes at 20:00
During normal office hours the calls are distributed evenly between the two offices. Between 17:00 - 20:00 all calls are diverted to Office B
 
Zone Plan; Identifies the callers location by recognising the callers telephone number and routes the call to the nearest destination
 
net:telecom's Zone Plan automatically identifies the geographic location of the caller by recognising the caller's telephone number and routes the call to the caller's nearest point of contact. 
 
For example:  
A Leading high street travel agent with 300 branches nationwide advertises a local rate (0845) number in a newspaper. Mr Jones, from Telford, calls the travel agent after seeing their advert. Zone Plan recognises the caller's geographic location from the caller's telephone number and re-directs the call to Mr Jones's nearest high street branch.
 
If you are interested in using our free independent advice service of for further information call us on 020 8920 5270 or email sales@nettelecom.uk.com

 

 

 
     


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